Compliance Guaranteed

Privacy Policy

Effective Date: June 15, 2024 | GDPR & Indian DPDPA Compliant

Setuway Fintech Solutions ("we", "our", or "us") values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our digital platforms.

1Information We Collect

We may collect the following types of information:

  • Personal InformationYour name, contact details, PAN, Aadhaar (if provided), income, and bank details for loan applications.
  • Credit InformationCredit reports and scores for assessment, accessed with consent via bureaus like TransUnion CIBIL.
  • Device DataIP address, device ID, browser type, and usage behavior on our website/app.

Note: We do NOT access your phone's contacts, SMS, call logs, or telephony data.

2Principles for Processing

  • Lawfulness, fairness, and transparency: We process data ethically and legally.
  • Purpose limitation: Data is used only for specific, lawful loan-related activities.
  • Data minimization and accuracy: We collect only what is necessary and keep it accurate.
  • Integrity and confidentiality: We use appropriate security controls to protect your information.

3How We Process Personal Data

Your data is processed through secured channels with encryption and access controls:

Digital Channels

Website forms and mobile application.

Integrations

Third-party APIs for credit bureaus and KYC providers.

4Legal Basis for Processing

We process your personal data based on:

Consent: For credit report access and profiling.
Contractual necessity: To process your loan application.
Legal obligations: KYC norms and regulatory reporting.
Legitimate interest: Fraud prevention and product improvement.

5Your Privacy Rights

We rely on the data you provide. You have the right to:

Access & Correction

Access your data and request corrections by contacting our support team.

Deletion & Withdrawal

Withdraw consent via the "Withdraw Consent" tab after logging in, or request data deletion.

Data Portability

Request portability of your data to other services.

Opt-out

Opt out of promotional messages at any time.

6Retention & Sharing

Data Retention

Credit Bureau data is retained for up to 6 months. Other data is retained as long as necessary for regulatory reasons and securely deleted thereafter.

Information Sharing

We do NOT sell your personal data.

Sharing only occurs with RBI-registered banks, NBFCs, and third-party service providers under strict confidentiality for processing your application.

7Application of Data Privacy Laws

This policy complies with:

  • IT (Reasonable Security Practices) Rules, 2011 (India)
  • Digital Personal Data Protection Act, 2023 (India)

All disputes are subject to the jurisdiction of courts in Bangalore, India.

Contact Our Privacy Officer

For any privacy-related queries or to exercise your rights, please reach out to our dedicated support or grievance redressal team.

Email: support@setuway.com

Subject: [Privacy/Grievance Inquiry]